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Policies

Starspangledcarousel.com is a separate business entity from the actual Star Spangled Carousel store.  Website purchases will NOT be accepted at store level for refunds, exchanges, or returns.  Instead, please follow the detailed instructions below:

SENDING MERCHANDISE TO AN ADDRESS DIFFERENT FROM BILLING ADDRESS

If you are sending the merchandise you ordered to another address/person it is necessary and required that you include the telephone number and email of the recipient of the merchandise. If this information is not included at check out you may be called to verify this information.  If this information is included we may call you to verify this is what you wish us to do.  If we are unable to contact you this can result in a delay in shipping or a cancellation of your order. 


*ALERT*

Due to excessive amount of fraudulent activity on "International Orders", these orders may be subject to further review.  Individuals may be contacted for additional information regarding their order before the order is shipped. You may be asked to pre-pay your order via bank check or money order.


RETURN and EXCHANGE POLICY

To RETURN an item(s) please include a copy of your receipt and clearly mark the item(s) you wish to return.  Please note the reason for the return. 

 POLICY FOR "FREE SHIPPING" PROMOTIONS

Star Spangled Carousel is now offering "FREE SHIPPING" .  This promotion is for U.S. Domestic areas only.  International orders including Alaska, Hawaii, Puerto Rico & U.S Virgin Islands are excluded from this promotion.  These destinations are subject to normal shipping charges. the purchaser will be notified of the shipping cost via the email address they provide.

Orders using the initial "Free Shipping" promotion are for the ORIGINAL order only.  Returns are subject to charge back for shipping.

Returns made that used a "Free Shipping" promotion will be subject to an appropriate charge-back of shipping charges. This shipping charge will be deducted from the total of your return and will be reflected on the credit that is issued to your account.

All other policies for Returns and Exchanges apply.


Your satisfaction is important to us.  We will be glad to accept a return of "Non-Sale" merchandise within 10 days of receipt of merchandise for a refund. (Receipt of merchandise is defined as the day the package is dropped at your address.) Shipping charges for the return of merchandise are the responsibility of the party returning the merchandise. No refunds are given for return shipping charges.

Within 3 weeks (21 days) from receipt of merchandise you may return the merchandise for a "Store Credit".  You will be issued a Promotion code for the return to use towards a future purchase.

After 3 weeks (21 days) from receipt of merchandise we will "NOT" accept a return. Any merchandise sent back to us will be returned to you at your expense.

All Shipping & Handling Fees are "Non-Refundable".

All merchandise must be returned unused in their original condition with all original tags attached and in the package the merchandise came in.

A copy of the receipt must accompany the merchandise.

Personalized and Custom ordered items (monogrammed, embroidered, engraved or Special Orders) are "FINAL SALE" and are "NOT" returnable.

Many of our items are very delicate.  We regret that we will be unable to accept any return on these items if they are damaged while worn or washed.  Please keep this in mind when ordering these types of garments.

Merchandise that does not qualify for a refund will be returned to you and shipping charges will be applied.  Please call if you are not certain of the conditions stated for a refund.

To EXCHANGE an item(s) please include a copy of your receipt and clearly mark the item(s) you wish to exchange.  You will receive a Credit on your account for the merchandise you are exchanging that is eligible for an exchange after we receive the merchandise. Next, please find the item(s) you want from our website and place a new order for them.  We carry limited quantities of most items so this ensures that we have the new item in stock and that we pull it to be sent to you.  Additionally, this process allows us to immediately ship the new item(s) to you. Please refer to "Return & Exchange" of "Sale" items for guidance below.   Please allow approximately 30 days for your credit to appear on your statement.

Mailing Instructions for Returns and Exchanges

  1. Please indicate if there has been any change in your address.
  2. Please pack your return/exchange securely and include a copy of your receipt with all notations.
  3. It is imperative you "Insure" your package as we will not accept responsibility for lost or damaged items in shipping.
  4. Your package must be "PRE-PAID."  We do "NOT" accept C.O.D.'s. Any merchandise sent C.O.D. will be returned to you at your expense. We do not reimburse return shipping charges.
  5. We recommend that you use a reliable shipper such as UPS, Fed-Ex, or USPS Priority Mail. These providers offer you tracking numbers and make it easier to locate your package if necessary.
  6. Address your return to:

STAR SPANGLED CAROUSEL.COM/RETURNS
462 Main Street 
Armonk, NY 10504

*If you need to contact us please email us at: info@starspangledcarousel.com or call Tuesday through Friday 10:00am to 5:30pm, Saturday 10:00am to 4:00pm EST at (914) 273-9702.  These are our Store hours.  If no one answers please leave a message and we will get back to you promptly. Please call store to confirm hours as they may change for vacation and/or holidays.

RETURN and EXCHANGE OF " SALE " ITEMS

  1. " Sale " items purchased up to 30% OFF may be returned for Exchange or Store Credit only within 5 days of receipt of merchandise.
  2. All other " Sale " items over 30% OFF may "NOT" be exchanged or refunded. These items are considered "FINAL SALE."
  3. Star Spangled Carousel does not offer Price Adjustments.

STORE CREDIT

If your return falls into the "Store Credit" category you will be notified that you have been issued a "Store Credit. The Store Credit will remain on file at Star Spangled Carousel until you place another order. You must indicate in the "comments" portion at check out that you have a store credit on file. Upon receipt of pulling of your order the full amount or appropriate portion of the amount of the store credit will be deducted from your order via a credit to your account. You will be notified by email of this credit. Please note there is no time limit or expiration on using your Store Credit.

*ALERT*

Due to excessive amount of fraudulent activity on "International Orders", these orders may be subject to further review.  Individuals may be contacted for additional information regarding their order before the order is shipped. You may be asked to pre-pay your order via bank check or international money order.