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POLICIES-

Starspangledcarousel.com is a separate business entity from the actual Star Spangled Carousel store.  Website purchases will NOT be accepted at store level for refunds, exchanges, or returns.  Instead, please follow the detailed instructions below:

SENDING MERCHANDISE to AN ADDRESS DIFFERENT FROM BILLING ADDRESS

If you are sending the merchandise you ordered to another address/person it is necessary and required that you include the telephone number and email of the recipient of the merchandise. If this information is not included at check out you may be called to verify this information. This can result in a delay in shipping or a cancellation of your order.

RETURN and EXCHANGE POLICY

To RETURN an item(s) please include a copy of your receipt and clearly mark the item(s) you wish to return.  Please note the reason for the return.  Orders over $200.00 qualified for free shipping when they were originally sent out to you.  If your return(s) brings the total of the initial purchase below $200.00 the appropriate shipping charge will be deducted from your return.  Please allow approximately 30 days for your credit to appear on your statement.

To EXCHANGE an item(s) please include a copy of your receipt and clearly mark the item(s) you wish to exchange.  You will receive a Credit on your account for the merchandise you are exchanging that is eligible for an exchange after we receive the merchandise. Next, please find the item(s) you want from our website and place a new order for them.  We carry limited quantities of most items so this ensures that we have the new item in stock and that we pull it to be sent to you.  Additionally, this process allows us to immediately ship the new item(s) to you. Please refer to "Return & Exchange" of "Sale" items for guidance below.   Please allow approximately 30 days for your credit to appear on your statement.

Mailing Instructions for Returns and Exchanges

  1. Please indicate if there has been any change in your address.
  2. Please pack your return/exchange securely and include a copy of your receipt with all notations.
  3. It is imperative you "Insure" your package as we will not accept responsibility for lost or damaged items in shipping.
  4. Your package must be "PRE-PAID."  We do "NOT" accept C.O.D.'s. Any merchandise sent C.O.D. will be returned to you at your expense.
  5. We recommend that you use a reliable shipper such as UPS, Fed-Ex, or USPS Priority Mail. These providers offer you tracking numbers and make it easier to locate your package if necessary.
  6. Address your return to:

STAR SPANGLED CAROUSEL.COM/RETURNS
462 Main Street
Armonk, NY 10504

*If you need to contact us please email us at: info@starspangledcarousel.com or call Monday thru Friday 10:00am to 6:00pm EST at-
(914) 273-9702.

RETURN and EXCHANGE OF " SALE " ITEMS

  1. " Sale " items purchased up to 30% OFF may be returned for Exchange or Store Credit only within 5 days of receipt of merchandise.
  2. All other " Sale " items over 30% OFF may "NOT" be exchanged or refunded. These items are considered "FINAL SALE."
  3. Star Spangled Carousel does not offer Price Adjustments.

REFUND POLICY

  1. Your satisfaction is important to us. We will be glad to accept a return of "non-sale" merchandise within 10 days of receipt of merchandise for a refund. (Receipt of merchandise is defined as the day the package is dropped at your address.)
  2. Within 3 weeks (21 days) from receipt of merchandise you may return merchandise for a "Store Credit."
  3. After 3 weeks (21 days) from receipt of merchandise we will "NOT" accept any return. Any merchandise sent to us after 3 weeks will be returned to you at your expense.
  4. All Shipping and Handling Fees are "NON-REFUNDABLE."
  5. All merchandise must be returned unused in their original condition with all original tags attached and the package the merchandise came in.
  6. A copy of the Receipt must accompany the merchandise.
  7. Personalized and Custom ordered items (monogrammed, embroidered, engraved or special orders) are "FINAL SALE" and are "NOT" returnable. These items are made specifically for you and cannot be returned.
  8. Many of our items are very delicate. We regret that we will be unable to accept any return on these items if they are damaged while worn or washed. Please keep this in mind when ordering these types of garments.
  9. Merchandise that does not qualify for a refund will be returned to you & shipping charges will be applied. Please call if you are not certain of the conditions stated for a refund.

STORE CREDIT

If your return falls into the "Store Credit" category you will be notified that you have been issued a "Store Credit. The Store Credit will remain on file at Star Spangled Carousel until you place another order. You must indicate in the "comments" portion at check out that you have a store credit on file. Upon receipt of pulling of your order the full amount or appropriate portion of the amount of the store credit will be deducted from your order via a credit to your account. You will be notified by email of this credit. Please note there is no time limit or expiration on using your Store Credit.